Top 10 FAQs About Hellopeter for Consumers

Are you curious about how Hellopeter works or how to write a review? Well, we’ve got you covered with answers to the most frequently asked questions about South Africa’s leading review platform. Let’s dive into the top 10 FAQs about Hellopeter for consumers.

1️⃣ What Is Hellopeter, and How Does It Work?

Hellopeter is South Africa’s leading review platform, providing a space where consumers can share honest feedback about their experiences with businesses while companies can respond constructively. It’s completely free for any South African consumer to write a review on hellopeter.com. 

Whether positive or negative reviews about their interactions, this creates a transparent exchange of feedback. On the other hand, businesses can read all their reviews at no cost and interact on a deeper level by subscribing to paid plans, which enables direct responses and access to advanced analytics. 

Reviews on the platform help businesses improve, hold companies accountable, and empower other consumers to make informed decisions. With over 2.6 million registered users and 850,000 monthly visitors, Hellopeter connects Mzansi’s consumers and businesses in a way that fosters trust and transparency. 

2️⃣ How Do I Write a Review on Hellopeter?

Writing a review is easy! Follow these steps to write your first review on Hellopeter.

How to Write a Review Directly on The Website:

1. If you haven’t already, you’ll need to register on our website: hellopeter.com/register. If you have, you can simply log in.
2. After signing in, click the button at the top of the page that says, “Write a review”.
3. Put in the company’s name, what industry they’re in, your star rating, and your written review of your experience.

How to Write a Review Using the WhatsApp Chatbot: 

Mzansi seems to favour writing reviews using WhatsApp, with over 42% of Hellopeter reviews written using this method. Here’s how it works: 

1. Save the Hellopeter Chatbot number: 021 206 6516
2. Message “Hi” to Hellopeter
3. Follow the prompts 

We have a few guidelines you need to know before posting your review. Follow these guidelines and avoid derogatory or defamatory language to prevent your review from being censored or removed.

3️⃣ Do Businesses Respond to Reviews on Hellopeter?

Absolutely! Around 69% of reviews on Hellopeter receive a response from businesses. There are over 106K registered business profiles with reviews on the platform. These companies use Hellopeter to address complaints, offer solutions, thank customers for positive feedback, and showcase their commitment to excellent customer service. 

While businesses can view their reviews for free, engaging directly with feedback requires subscribing to one of Hellopeter Business’s paid plans. These subscription plans play a vital role in supporting the maintenance and continual improvement of the platform for all users.

4️⃣ Is Hellopeter Free to Use?

Yes, Hellopeter is free for consumers to post reviews. Businesses can also view all their reviews for free. However, for features like responding to reviews, accessing advanced analytics, and using review collection tools, businesses can subscribe to one of Hellopeter’s paid plans. These subscriptions ensure the platform remains a reliable space for both consumers and businesses. A free trial is available, during which businesses can collect unlimited WhatsApp reviews and manage their existing reviews.

5️⃣ How Does Hellopeter Ensure Reviews Are Genuine?

Keeping reviews authentic and trustworthy is a top priority for us. To make sure every review is genuine, we use a mix of innovative technology and human oversight. Our AI detection system flags anything suspicious, like duplicate reviews or unusual patterns, and our team carefully checks flagged reviews to ensure they meet our standards. We’re also adding tools like mobile verification to take authenticity up a notch. 

If you ever come across a review that seems off, you can report it, and we’ll investigate thoroughly – sometimes asking for proof of dealings to get the whole picture. If a review doesn’t meet our guidelines, we take appropriate action, including removing it, so the platform stays a reliable space for honest feedback.

6️⃣ Can I Resolve Complaints Through Hellopeter?

Hellopeter is a bridge between consumers and businesses. However, it acts solely as a gateway and doesn’t resolve issues on behalf of consumers. By posting a review, you can bring your concerns to the attention of the business’s management and other customers. Many businesses take prompt action when notified about issues through Hellopeter.

7️⃣ Why Should I Leave a Review on Hellopeter?

Leaving a review on Hellopeter is a great way to make a difference. Your feedback helps others decide which businesses to trust and keeps companies on their toes to deliver better service. Plus, when you leave a positive review, you give a well-deserved shoutout to businesses that go above and beyond. 

Just be sure to keep it accurate and include the details of your experience to make your review as helpful as possible.

8️⃣ How Do Businesses Get Featured on Hellopeter?

Businesses are featured on Hellopeter based on their TrustIndex score, responsiveness to reviews, and overall customer engagement. 

Companies can claim their profiles for free and use Hellopeter’s tools to invite reviews and build a strong online reputation. In fact, over 1,500 new businesses receive their first review on Hellopeter every month, showing how simple it is to get started.

If you want to write a review for a business that’s not yet on Hellopeter, it’s super easy:

1. Visit hellopeter.com and click on “Write a review”.
2. Type the name of the business in the search bar. If it doesn’t pop up, you can add it yourself by writing their first review.
3. Before publishing your review, find the business’s email address–usually on its website’s “Contact Us” page or in its social media bios–and include it. This will ensure that the business is notified about your review.

9️⃣ What Happens if My Review Gets Flagged on Hellopeter?

If a business or consumer believes a review is suspicious, they can report it for further investigation. Once flagged, Hellopeter carefully reviews the content to ensure it complies with the platform’s guidelines. 

Sometimes, you may be asked to provide proof of your experience, such as receipts or emails, to verify the review’s authenticity. If the review breaches the guidelines, it may be removed. To prevent issues, ensure your review aligns with Hellopeter’s content policies and follows best practices.

🔟 How Can I Find the Best-Rated Businesses on Hellopeter?

Head to Hellopeter and use the search bar to look up the businesses or services you’re interested in. You can narrow down your options by filtering results based on industry, location, or star rating. Reading through reviews gives you an inside look at other people’s experiences so you can make the best choice. 

Plus, Hellopeter’s TrustIndex is a handy tool that quickly shows you how credible a business is at a glance.

The Power of Your Voice on Hellopeter

Now that you know how Hellopeter works and how it can help you make better decisions, why not give it a try? Visit Hellopeter today and see how your voice can make a difference!