Why are reviews reported?
Reviews are reported when it contains content that’s in breach of our content guidelines. This usually extends to reviews that fall into one or more of the following categories:
- Part or all of the information in the review is false
- The review is spam or a scam
- The review is defamatory
Who can report reviews?
Anyone can report a review on Hellopeter, including reviewers, readers and businesses.
How can I report a review?
To report a review, click into the review to view it in full. Below the review title, there’s a tab that says “Report.” Select this, and a form to report the review will appear. You’ll be required to provide the following information:
- The reason why you’re reporting the review
- Your contact information: full name, email address and contact number
Once you’ve completed this form, select “Report this review” and the review will be flagged on our side for investigation.
What happens when a review is reported?
If a review is reported, someone from Hellopeter will contact the reviewer to verify their review. If the review is found to be in breach of our content guidelines, it will be removed from Hellopeter.
If the review isn’t in breach of our content guidelines, and the reviewer is certain the review is objective and factual, the reviewer may be asked to provide an affidavit confirming their review.
Reviews that have been removed don’t count towards a business's Hellopeter metrics, and won’t affect their TrustIndex, or average star rating. If the reviewer has replied to their Net Promoter Score (NPS) email, this reply will also be removed.