When it’s time to give feedback after an experience with a business, the question isn’t simply what to say but where to say it. So, where’s best to write your review? Social media might be your go-to for sharing that family brunch pic, but is it the ideal place for a review that gets the attention it deserves?

We take a closer look at why you should skip voicing your frustrations or compliments on social media channels, compared to going to our dedicated Hellopeter review platform.

First Things First: Hellopeter is a Platform, Not a Person

Have something to share? Go straight to www.hellopeter.com and click on “write a review”. We get South Africans writing their reviews for businesses on our social media channels every day. We also get people sending us inbox messages, asking us to resolve their issues.

The reality is that we’re a platform to help consumers engage with businesses. So, the way you can get the attention you so rightly deserve is to go straight to the platform to write your reviews.

Why Hellopeter?

We get it – choosing the right spot to leave feedback can be tricky. If you’ve ever posted about your experiences on social media, only to have it lost in a sea of cat memes and your friends’ baby pics, you know what we’re talking about! And that’s precisely where Hellopeter comes in.

As South Africa’s no. 1 online review platform, Hellopeter is all about customer reviews and nothing else. There are no other posts to compete with, and when you leave a review on Hellopeter for a business that already has a Hellopeter profile, they’re notified as soon as you hit “submit”.

What if the business you want to review doesn’t have a Hellopeter profile? Here’s a tip. If you can’t find them on Hellopeter, simply add their email address before publishing your review, and we’ll contact them directly. There’s no need for you to stress whether they’ll ever see it. See our video below to show you how to review a business you can’t yet find on the platform.

The Challenges of Posting Feedback on Social Media

Social media platforms have given everyone a voice. It’s now easier than ever to share your thoughts and opinions with the world. However, publicly sharing feedback on social media doesn’t come without some challenges. 

Unlike Hellopeter, where the focus is on feedback, social channels are flooded with personal posts – family photos, holiday videos, and everything in between. As a result, reviews can often feel drowned out. And let’s not forget the lack of privacy. On social media, your personal information is out there, attached to your thoughts and opinions for all to see. Everyone can see your name, surname, and all your public profile details. However, Hellopeter gives you more anonymity, with your first name and initial being the only visible details on the site. 

A social platform might feel like the ideal place to rave about a business or vent to your friends and family about the poor service you’ve received. But, in our experience, businesses tend to not take these personal posts as seriously as when they’re posted on Hellopeter. And that’s assuming they did see it, as it’s easy for these posts to go unnoticed.

To Hellopeter, Your Reviews Are Valuable

Suspect a review you read is false? On social media, there’s not much to be done. However, Hellopeter has systems in place to help flag false reviews. Furthermore, we have clear content guidelines to keep things fair and constructive for both consumers and the businesses they review. As long as your review follows the rules, it stays up – whether your feedback is glowing or critical. This increases the likelihood that the business will see it and respond. 

“South Africans prefer to come to Hellopeter instead of social media because it’s a well-known brand for the review space. On the other hand, social media platforms are baked with a lot of noise.” – Hellopeter CEO, Alon Rom.

We’re All About Reviews – Just That

Unlike social media, Hellopeter focuses on customer feedback only. Your feedback doesn’t compete for attention. Furthermore, your review is more likely to get the attention it deserves. Over 69% of reviews on Hellopeter get a reply from the business in question, so there’s a greater chance of getting a reply. 

So, Hellopeter or Social Media for Writing Reviews?

Social media’s great for sharing just about everything, but when it comes to reviews, there’s no guarantee a business will see it, let alone respond. With so many distractions, it’s easy for your feedback to get overlooked. So, if you want you r words to make an impact, Hellopeter is your best bet. 

Hellopeter isn’t just another review site – it’s South Africa’s most trusted online review platform, with over three million reviews submitted and 100,000+ businesses on board. So, whether you’re raving or ranting, your words are bound to land directly in front of the people who need to hear them.

Write your reviews today, or research the best businesses in Mzansi! Thank you for being part of the Hellopeter Community.