When it comes to choosing a business – whether it’s for insurance, internet, moving, or medical aid – South Africans want peace of mind. And for good reason. No one wants to hand over their hard-earned moolah only to be ghosted when things go wrong.
That’s where Hellopeter comes in. As South Africa’s leading online review platform, it helps you make better, more informed choices by putting real customer feedback front and centre. You’ll quickly see which businesses are on the ball – and which ones are dragging their feet.
But what do all those star ratings, response times, and scores actually mean? And how should you use them when comparing companies?
Let’s break it down.
You can review any business on Hellopeter. But once a business claims its profile on Hellopeter, several key metrics become visible to the public. These numbers aren’t random – they reflect how well a business treats its customers, how fast they respond, and how likely people are to recommend it to their chommies.
Here are the types of business metrics you’ll see on Hellopeter:
Each of these metrics gives you a different angle on a business’s customer service and reputation. Let’s explore them in more depth.
A business’s response rate points to how many reviews a business has replied to, whereas the average time to reply tells you how speedily they tend to reply to the review with a comment.
A high response rate suggests the business is actively engaging with its customers, regardless of whether the reviews are positive or negative. This demonstrates that the business cares about feedback and wants to resolve issues.
A fast response (within a few hours or a day) often means the business takes complaints seriously and wants to help. On the other hand, a business that takes days – or never responds at all – might not be prioritising customer service as it should.
You can find both metrics on the right-hand side of the business’s Hellopeter profile. Look for patterns. Is the business only replying to positive reviews? Are they ignoring complaints? This says a lot.
Hellopeter’s Net Promoter Score (NPS), in a nutshell, is how likely customers are to recommend a business to friends or family. After leaving a review, you’ll receive a follow-up email asking: “On a scale of 0 to 10, how likely are you to recommend this business?” Your answer helps determine the business’s overall NPS.
NPS is one of the most obvious trust signals on a profile. You can usually spot it near the top of the page, and it gives you a quick feel for how loyal the customer base is.
The Hellopeter star rating is the first thing many people look at. It’s a quick way to gauge overall satisfaction based solely on customer reviews. Businesses cannot influence this score – it’s entirely based on what users say.
But… volume matters. A 4.8-star rating from 500 reviews is far more reliable than a perfect 5-star from just five reviews. A high rating backed by many reviews means the business delivers consistently good service.
Still, don’t be dazzled by stars alone. Dig into the actual review content. Look for:
This is where the full story lives.
Hellopeter’s industry ranking compares businesses within the same sector, giving you much-needed context. For instance, if you’re looking at internet providers or insurance companies (where frustrations can run high), it helps to see who’s doing better than the rest.
A business that ranks in the top 5 of its category likely offers better service than its peers. You can also filter by industry, so you’re comparing apples with apples.
A verified review means Hellopeter has confirmed that the person leaving the review actually interacted with the business. This might be through a purchase, a service request, or a customer support ticket.
Why does this matter? Verified reviews add extra credibility. They reduce the risk of fake or biased feedback, boosting your confidence in the review you’re reading. You can spot verified reviews by looking for the green check mark on the review.
So, how do you put all this info into practice?
Let’s say you’re choosing between two moving companies. One has:
The other has:
The choice becomes clearer, right?
Keep these tips in mind when checking out a Hellopeter business profile:
By taking a holistic look, you’ll get a more accurate feel for the business and avoid falling for misleading first impressions.
When a business actively engages with customers, it shows accountability. Hellopeter’s public business metrics – from response times to star ratings and NPS – give you the insight you need to choose better.
So next time you’re thinking of switching service providers or trying something new, don’t just go with a gut feeling. Start by checking out the business’s Hellopeter profile – and use their public metrics to see if they’re worth your time (and money).
If you’re unsure about anything, check out the most frequently asked questions about Hellopeter reviews. Already picked a new service provider? Help your fellow South Africans out by reviewing your experience.
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